Manage or cancel a subscription
Open Apple subscription management, choose Trayly, then select Cancel Subscription. Access continues until the end of the paid period.
Open Apple subscriptions →Trayly support
Need help with Trayly?
For app support, billing questions, account requests, or anything that does not work as expected, email us and we will help from there.
Take action
Direct account and purchase actions.
Request a refund
Sign in with Apple, choose Request a refund, select a reason and the Trayly purchase, then submit the request.
Request a refund from Apple →Restore purchases
Open Trayly with the Apple ID used for the purchase and select Restore Purchases on the subscription screen. Use Apple’s guide if it is still missing.
Open Apple’s guide →Delete an account
Delete your account directly in Trayly or send a deletion request. The deletion page explains the exact steps and effects.
Start account deletion →Make a privacy request
Email us to request access to, correction, export, or deletion of your personal data.
Send a privacy request →Contact
One support address.
We currently handle Trayly support by email in English and German.
We can help with
- Account access and login issues
- Subscription, billing, and restore-purchase questions
- Apple Health sync and permission troubleshooting
- Restaurant, delivery, menu, or AI nutrition estimate corrections
- Account deletion, privacy, and data access requests
Include if relevant
- The email address on your Trayly account, if you have one
- Your iPhone model, iOS version, and Trayly app version
- A short description of what happened and what you expected
- Screenshots or screen recordings if they make the issue clearer